If you’re getting “failed to retrieve account information” after getting a new android phone, or if you’re like me and getting it after you got your new Samsung Vibrant/Galaxy/Fascinate whatever back from the company after the update bricked it, then you’re not alone. I played with it quite a bit to try to figure out why the gallery could no longer post videos or photos. I did a bunch of factory resets and called TMobile. Finally I got down and dirty with the thing and figured it out.
Do a factory reset (only way to fix it, sorry), then if you have the update to at least Android 2.1.1, you’ll go back to your home screen and not the “sign in or sign up” screen. Let the media scanner run. Now the first thing you need to do before you do anything else
(including adding wifi configs or any other account) – click on market. You’ll be taken to the “sign up or sign in” screen. Choose sign in. You’ll add your google account per usual and market will close.
That’s it, this fixes your google account for posting videos and photos.