I’ve had Verizon FIOS providing me with internet and TV for about a month now. The good: The UI is great. The bad: The internet tends to feel slow. The ugly: The set top box for HD content has some weird issues.
The Good: The bundles are stronger than comcast, so you get more channels for less money. The set top box UI is great but the menus sometimes require you to hit “left” and sometimes “OK”. Hitting “options” doesn’t always bring up what you’re expecting, but hitting OK on a program lets you select options. This is all covered in the manual, and the video help, so while it can be goofy it’s at least well documented goofy. The signal quality is fantastic. Even my TV upstairs (SD set) looks good. The menus are snappy and responsive, which is more than I can say comcast ever gave me. The 802b/g/n router is OK, but more on this in a bit. The point here is that they give you a free router, which is a darn sight better than comcast which wants to lease you their router and refuses to support anything else. The widgets channel is just damned cool and you can post what you’re watching to facebook, play sodoku, get news, traffic, weather, anything really. Watching youtube videos is pretty easy. The remote control app for android expands this further and lets you share pictures and other phone media right on your TV. If I had the DVR option, I could also control it through the website or the phone. (With on-Demand, I don’t feel like I need the DVR).
The Bad: Their router has really, really high latency for a connection. I’m not sure why. I think it’s related to DNS but I’ve been wrong before. Also the bandwidth throttling is done at the router which makes for occasionally interesting problems when there’s bandwidth contention. (Tip – need more speed? Go into the ON DEMAND menu of your set top box and leave it there). Finally the router is just sinful with how bad the setup is. They want you to use their disk on each computer to set it up, but the reality is if you want more than WPA encryption over your wifi you need to set it up manually. In addition to an inconsistent UI, it displays the WPA2 password once you set that up on the options screen. This isn’t as bad as those unusable walmart cisco waste of money appliances, but it’s pretty bad.
The Ugly: Their website is just about unusable. There’s a friggin commercial video in the left hand pane when you’re trying to log in. Even when you log in, you’re just logged into the presentation side and the content doesn’t really change. Also single sign on is weirdly absent and their site requires you to log in again to see billing. Their routers implementation of WPA2 is weird, and devices which are too strict (my wifes laptop) or wonky themselves (the wii) won’t sign in the first time. The set top box (not the DVR) for HD has some weird issue where sending an HDMI reset request results in losing the audio. Physically unplugging it from the TV or cycling the power fixes it. This is a known issue with verizon and they’re “working on it”. The workaround is to use RCA cables for audio but that’s a whole separate mess because your TV doesn’t know which HDMI is supposed to get the line-in.
Now for all I’ve complained, it actually doesn’t suck. I really like the service. I like the signal quality. The internet leaves a bit to be desired with the connection latency but it’s nothing you’re going to notice for 90% of your surfing. Also once you actually make the connection it’s plenty fast. The only real pain is the HDMI audio problem and they’re fixing it, but if you’ve spent any money on speakers anyway (and you probably have given the terrible audio quality of flat screens today) you’ll have line out/in anyway. Even with these small complaints, it’s still a step up from comcast. And heck, you can even bundle DirectTV in there if you don’t want Verizon’s lineup.