This is What Sells Dells!

(Ticket Opened)…

The problem is definitely in something which changed in the PXEs.
We have a 460, 465 and a 685 and they all do the same thing – the PXE attempts to talk to the DHCP relay and not the PXE server.
As far as versions and hardware are concerned –

HP BL465c G7:
PXESelect is 2.102.517.7
BIOS is A19 (12/20/2010)
NICs is HP NC551i “Dual Port FlexFabric 10Gb”

HP BL460c G7:
PXE-2.0 BIOS v3.102.517.7
BIOS I27 (12/01/2010)
NIC is HP NC553i 10Gb 2-port FlexFabric Adapter

HP BL685c G7:
PXE-2.0 BIOS 2.102.517.7
BIOS is A20 (12/20/2010)
NICs is HP NC551i “Dual Port FlexFabric 10Gb”


FR: seema_vasudevan
HI Joshua
This is regarding the case ID 4628825693.
AS mentioned in the case regarding the  PXE boot.
To isolate the issue further , please update the NIC firmware and check if the issue continuous
The link to update the driver is
Linux FCoE/FC Driver Kit – Min LOM and CNA FW 2.702.485.4
http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=329290&prodSeriesId=4324629&prodNameId=4324630&swEnvOID=4004&swLang=8&mode=2&taskId=135&swItem=co-88680-2
To receive further assistance or to provide your inputs on this case, please visit our IT resource center at: http://www2.itrc.hp.com/service/mcm/homepageRequest.do  instead of replying to this email.
I look forward to your reply.
Regards,
Seema V | Technical Solutions Consultant | HP e-Solutions


From: knarrj@xxxxxxxxxxxx.com
To: HPSupport_Global@hp.com
Sent: 4/21/2011 6:22:23 PM
Subject: Re: <CASE:4628825693>

Lets have a different technician take a shot at this one.

Thanks
Josh

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2 thoughts on “This is What Sells Dells!

    • Yeah, their response was “put the DHCP server in the same subnet as the FTP server” which is impossible with anything remotely enterprisey. I seem to remember this working if someone flashed the appropriate broadcomm BIOS instead of the HP branded one. However the company I was working for was purchased by ebay and I left before they handed me a box, so I don’t know the ultimate resolution here.

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